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Majalah Ilmiah UNIKOM

Vol.8, No. 2

153

H a l a m a n

Irfan Maliki

Dimensi

Definisi

Accessibility

The degree to which information is available, easily obtain-

able, or quickly retrievable when needed. Accessibility de-

pends on the customer’s circumstances.

Accuracy

The degree to which information represents a realworld

state.

Amount of

Information

This dimension measures the appropriateness of volume of

information to the user or task at hand

Believability

This dimension measures the user assessment of trueness

and credibility of information.

Coherency

This measures how information “hangs together” and pro-

vides one meaning to different users.

Compatibility

The level to which information can be combined with other

information to form certain knowledge.

Completeness

The degree to which information is sufficient enough to de-

pict every state of the task at hand or the represented sys-

tem, that is, assesses the degree of missing information.

Conciseness of

Representation

The compactness of information representation.

Consistency of

Representation

The degree of similarity and compatibility of information rep-

resentation format.

Ease of

Manipulation

The applicability of information to different tasks.

Ease of

Understanding

The degree of comprehension of information.

Free-of-error

The degree to which information is correct. This dimension

measures the number, percent, or ratio of incorrect or unreli-

able information.

Interpretability

The appropriateness and clarity of information language and

symbols to the user.

Objectivity

This dimension measures the information impartiality includ-

ing information is unbiased and unprejudiced.

Relevancy

Relevancy indicates weather information addresses the cus-

tomer’s needs. It reflects the level of appropriateness of infor-

mation to the task under consideration.

Reputation

The degree of respect and admiration of both information

source and information content

Security

It indicates the level of either restriction on access of informa-

tion or appropriateness of information back-up — protecting

information from disasters.

Timeliness

This dimension measures how up-to-date information is with

respect to customer’s needs

or the task at hand. It reflects also how fast the information

system is updated after the state of the represented real-

world system changes.

Tabel 1. Dimensi Kualitas Informasi