Majalah Ilmiah UNIKOM
Vol.8, No. 1
58
H a l a m a n
Bauran Pemasaran
dan Loyalitas Konsumen
Alfabeta,.
Research Method for
Business, A Skill-Building
tion. John Willey & Sons. Inc.
"Total Quality Ser-
vice: Principle Practices and Imple-
mentation,"
Customer Rela-
tionship Management: Integrating
Marketing Strategy and Information
Technology
Ltd.