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Page 3 of 14Majalah Ilmiah UNIKOM
Vol.8, No. 2
153
H a l a m a n
Irfan Maliki
Dimensi
Definisi
Accessibility
The degree to which information is available, easily obtain-
able, or quickly retrievable when needed. Accessibility de-
pends on the customer’s circumstances.
Accuracy
The degree to which information represents a realworld
state.
Amount of
Information
This dimension measures the appropriateness of volume of
information to the user or task at hand
Believability
This dimension measures the user assessment of trueness
and credibility of information.
Coherency
This measures how information “hangs together” and pro-
vides one meaning to different users.
Compatibility
The level to which information can be combined with other
information to form certain knowledge.
Completeness
The degree to which information is sufficient enough to de-
pict every state of the task at hand or the represented sys-
tem, that is, assesses the degree of missing information.
Conciseness of
Representation
The compactness of information representation.
Consistency of
Representation
The degree of similarity and compatibility of information rep-
resentation format.
Ease of
Manipulation
The applicability of information to different tasks.
Ease of
Understanding
The degree of comprehension of information.
Free-of-error
The degree to which information is correct. This dimension
measures the number, percent, or ratio of incorrect or unreli-
able information.
Interpretability
The appropriateness and clarity of information language and
symbols to the user.
Objectivity
This dimension measures the information impartiality includ-
ing information is unbiased and unprejudiced.
Relevancy
Relevancy indicates weather information addresses the cus-
tomer’s needs. It reflects the level of appropriateness of infor-
mation to the task under consideration.
Reputation
The degree of respect and admiration of both information
source and information content
Security
It indicates the level of either restriction on access of informa-
tion or appropriateness of information back-up — protecting
information from disasters.
Timeliness
This dimension measures how up-to-date information is with
respect to customer’s needs
or the task at hand. It reflects also how fast the information
system is updated after the state of the represented real-
world system changes.
Tabel 1. Dimensi Kualitas Informasi